Reb & Lys Help Center

What makes Reblys products unique?

Reblys specializes in personalized hair care products tailored to meet the unique needs of each customer. Unlike conventional brands that offer generic solutions, Reblys uses advanced trichology and cosmetology research to create custom formulations based on detailed hair and scalp analysis, ensuring each product optimally suits the individual characteristics and health of your hair.
Does Reblys offer products for all hair types?

Yes, Reblys offers solutions for a diverse range of hair types and conditions. Our personalized approach ensures that whether your hair is curly, straight, fine, thick, or anywhere in between, there is a customized Reblys product suitable for you.
How do I contact Reblys customer service?

Our customer service team can be reached via email at hello@reblys.com or by phone at 064-169-9468. We are available to assist you from 9:00 AM to 6:00 PM monday to friday. Feel free to reach out with any questions or feedback regarding our products or your order.
Can I modify my hair care formula after the first purchase?

Yes, you can update your hair profile at any time to modify your existing formula. Changes can be made through your account on the Reblys website, ensuring that your hair care regimen evolves with your hair's changing needs and conditions.
What ingredients does Reblys use in its products?

Reblys is committed to using high-quality, natural ingredients that are safe and effective. We prioritize eco-friendly and sustainable sources, avoiding harsh chemicals. Each product's specific ingredients are listed on its packaging and our website for transparency.
How do I order a personalized shampoo from Reblys?

To order your personalized shampoo, visit our website and complete the hair profile assessment. This includes questions about your hair type, health, and personal care goals. Once submitted, our experts will analyze your responses and create a shampoo that meets your specific needs.
How long does it take to receive my custom product?

Production of your custom shampoo begins immediately after your order is processed and typically takes 5-7 business days. Shipping times vary depending on the selected method at checkout, with standard shipping within Thailand usually taking 3-5 business days.
Is international shipping available for Reblys products?

Currently, Reblys ships only within Thailand. We are working towards expanding our services internationally and will announce when these options are available. Please check our website for updates or subscribe to our newsletter.
What is the return policy for Reblys products?

Due to the personalized nature of our products, returns are only accepted if the product is faulty or not as described. If you encounter any issues with your product, please contact our customer service team within 30 days of receipt to discuss a return or replacement.
How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's tracking system to monitor the delivery status of your order.